Flipkart Walk-in Drive for Customer Support – Work from Home Job Opportunities

Exciting Grab Flipkart’s Top work-from-home job in Customer Support Job – ₹18,000/Month

Are you looking for a reliable work-from-home job in customer support? Flipkart, one of India’s largest e-commerce platforms, offers an excellent opportunity through its walk-in drive for customer support roles. If you are looking for a job that combines flexibility, competitive pay, and career growth, this article is your ultimate guide to understanding everything about this opening.

Why Consider a Customer Support Role at Flipkart?

Flipkart has consistently been a preferred employer in India’s e-commerce sector. Known for its employee-friendly policies and comprehensive training programs, the company ensures every team member feels empowered. Whether you’re a fresher or have experience, joining Flipkart’s customer support team provides various benefits.

Advantages if you Work at Flipkart:

1. Work Location: working from home.
2. Salarys will be: Earn ₹17,000/- ₹18,000/- per month.
3. Flexible Shifts: Morning, Day, or rotational shifts.
4. Growth: Opportunity to learn and grow within a reputed Company.
5. Employee Benefits: Health insurance, paid time off, provident fund, and more.

Job Details

Position Overview:

• Role: Customer Support (English/Telugu Voice Process)
• Type: Full-time, permanent
• Location: Hyderabad (Work from Home)
• Experience:
• 80% of positions for experienced professionals (6–12 months).
• 20% positions for freshers.

Eligibility Criteria:

To qualify for the Flipkart customer support role, ensure you meet the following criteria:

Educational Requirements:

• Minimum: Graduate (Bachelor’s degree).

Language Proficiency:

• Mandatory: English and Telugu.
• Preferred: Hindi knowledge.

Technical Skills:

• Typing Speed: Minimum 25 words per minute (WPM).
• Typing Accuracy: At least 85%.
• Experience with Windows operating systems is a must.

System Requirements for Work from Home:

To ensure seamless operation in the customer support role, applicants must meet the following technical requirements:

• System Specifications:

• Core i5 7th Gen or higher processor.
• 8GB RAM.
• Genuine Windows 10/11 operating system.

• Internet Connection:

• Minimum 20 Mbps broadband.
• Mobile hotspots are not accepted.

• Accessories:

• Compatible USB headsets.
• A functional camera for meetings and monitoring.
• UPS for uninterrupted power supply.

• Software:

• Genuine endpoint protection.
• EDR (Endpoint Detection and Response) installation. Roles and Responsibilities:

As a customer support representative at Flipkart, you’ll play a vital role in ensuring a smooth customer shopping experience. Here are the key responsibilities:

Primary Duties:

1. Handling Queries: Responding to customer inquiries in English and Telugu.
2. Problem Resolution: Troubleshooting issues.
3. Technical Assistance: Guiding customers through technical challenges related to orders or accounts.
4. Maintaining Records: Ensuring accuracy in documenting customer interactions.

Training and Onboarding:

Flipkart provides comprehensive training to ensure employees are well-prepared for their roles. During the onboarding process, you’ll receive:

• Product Knowledge: Understanding Flipkart’s services, policies, and tools.
• Soft Skills Training: Enhancing communication and interpersonal skills.
• Performance Metrics: Learning how to meet customer satisfaction benchmarks.

Compensation and Benefits:

Salary Structure:

• ₹17,000 per month for freshers.
• ₹18,000 per month for experienced candidates (on paper).

Employee Perks:
Flipkart offers several benefits to its customer support employees, including:

1. Commuter Assistance: Reimbursement for commute-related expenses.
2. Health Insurance: Comprehensive coverage for medical needs.
3. Paid Leave: Generous paid sick time and vacation days.
4. Provident Fund: Contribution toward future financial security.
5. Food Assistance: Complimentary meals during shifts.

Work Schedule:

• Shifts: Morning, Day, and rotational shifts are available.
• Working Days: 6 days a week with one rotational off.
• Weekly Hours: Fixed shifts for improved work-life balance.

Application Process:

To apply for this opportunity, follow these steps:

1. Fill out the Application Form: Submit your details via the provided Google form.

• Application Link.

Other Jobs:

Work From Home Jobs in Hyderabad

1. Prepare Your Resume: Highlight relevant experience and language proficiency.
2. Attend the Interview: Showcase your communication and problem-solving skills.

FAQs

Can freshers apply for this role?
Yes! Flipkart encourages fresh graduates to apply.

Is work from home permanent?
Yes, this is a permanent work-from-home position.

What is the typing speed requirement?
A minimum typing speed of 25 WPM with 85% accuracy is mandatory.

Are mobile hotspots acceptable?
No, a stable broadband connection of at least 20 Mbps is required.

Conclusion:

Flipkart’s walk-in drive for customer support positions is a golden opportunity for anyone looking to work with a prestigious organization while enjoying the flexibility of a work-from-home setup. With competitive pay, excellent benefits, and a supportive work environment, this role offers everything you need to kickstart or enhance your career.

Apply today and become part of Flipkart’s mission to deliver exceptional customer experiences!