Urgent Hiring: Tech Mahindra Chat Support Associate | Apply Now
Tech Mahindra Chat Support Associate: Job Details
Tech Mahindra, a global IT service and consulting leader, is urgently hiring for its premium international chat process. This opportunity is perfect for candidates seeking a role in customer support with competitive perks and career growth potential.
History Of Tech Mahindra
In 1986, Mahindra & Mahindra started a 60:40 joint venture technology services outsourcing firm with British Telecom named Mahindra British Telecom (MBT). In 2000, British Telecom committed a business of at least £105 million over three years; as a consideration, British Telecom’s stake in MBT increased to 43%. MBT primarily served the telecommunications industry in its early years, with British Telecom as its largest client.
In 2006, MBT was renamed Tech Mahindra and became a public company via an initial public offering. In December 2010, British Telecom sold 5.5% of its stake in Tech Mahindra to Mahindra & Mahindra for ₹451 crore. In August 2012, British Telecom sold 14.1% of its stake to institutional investors for about ₹1,395 crore. In December 2012, British Telecom sold its remaining 9.1% stake to institutional investors for ₹1,011.4 crore. This sale marked the exit of British Telecom from Tech Mahindra.
Job Overview for Tech Mahindra Chat Support Process Associate
| Details | Description |
|---|---|
| Role | Chat Support Associate |
| Location | Noida (Sector 127) |
| Process | Premium Tech Mahindra Chat Support |
| Employment Type | Full-Time, Permanent |
| Experience Level | Freshers and Experienced (0–5 years) |
| Education | Graduate/Undergraduate |
| Work Schedule | 5-Day Working (2 Rotational Week-Offs) |
| Work Environment | Work from Office |
| Additional Perks | Both-side Cab Facility |
| Mode of Interview | Virtual Interviews, Tech Mahindra Chat Support |
| Salary | Competitive (as per market standards) |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Non-Voice |
Roles and Responsibilities
As a Chat Support Associate at Tech Mahindra, your primary duties will include:
- Customer Query Resolution: Efficiently handle customer queries through chat.
- Problem-Solving: Address and resolve concerns in a timely manner.
- Customer Assistance: Provide assistance to customers facing issues.
- Enhance Customer Experience: Ensure customers have a positive interaction with the company.
Eligibility Criteria
- Educational Qualification:
- Graduate or undergraduate candidates are eligible.
- Skill Requirements:
- Excellent chat handling and communication skills.
- Previous experience in retail chat support is an added advantage.
Additional Information
- Location Details:
Work from Tech Mahindra’s office in Noida (Sector 127). - Work Schedule:
- 5-day working schedule with 2 rotational week-offs.
- Facilities:
- Both-side cab facilities provided for easy commutes.
- Interview Process:
- Virtual interviews to simplify the application process.
How to Apply?
Interested candidates can apply by sending their updated CVs to the following email IDs:
- Susmitha Subramani: susmitha.subramani@techmahindra.com | Phone: 8122374882
- Deepti Srivastava: deepti.srivastava@techmahindra.com | Phone: 7428878070
- For more Details Click Here
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Why Join Tech Mahindra?
Tech Mahindra offers exceptional career opportunities in a supportive and professional environment. Employees benefit from exposure to global clients, a strong work culture, and opportunities for growth.
Frequently Asked Questions (FAQs)
1. What is the mode of work for this role?
The mode of work is Work from Office at Noida (Sector 127).
2. Is prior experience mandatory?
No, both freshers and candidates with up to 5 years of experience can apply.
3. Are cab facilities provided?
Yes, Tech Mahindra provides cab facilities for both sides.
4. What is the interview process?
The interviews are conducted virtually for your convenience.
5. Can undergraduates apply?
Yes, both undergraduates and graduates are eligible.
Conclusion
Tech Mahindra’s International Chat Support Associate role is an excellent opportunity for those looking to build a career in customer service. With competitive perks, a positive work environment, and clear growth pathways, this role promises a fulfilling professional experience.
Apply today and start your journey with Tech Mahindra!
Important Note While Applying for Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, the organization will contact you through your registered email. Keep an eye on your inbox for updates about the next steps.
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